RunSignup, Inc., doing business as RunSignup, BikeSignup, TriSignup, SkiSignup, PaddleSignup, AdventureSignup, TicketSignup and GiveSignup (collectively, “RunSignup”, “us”, “we”, or “our”) operates runsignup.com, bikesignup.com, trisignup.com, skisignup.com, paddlesignup.com, adventuresignup.com, ticketsignup.io and givesignup.org, or through a mobile application or other cloud-based platform which we may make available for your use (collectively, the “Site”). This Privacy Policy informs you of our policies regarding the collection, use and disclosure of information we receive from users of the Site. Your use of the Site will constitute your acknowledgement of your consent to abide and be bound by the Privacy Policy.

Our Commitment to Privacy

Thank you for using RunSignup. RunSignup is pleased to provide registration and related services for your endurance event, membership services for your organization, and/or tickets for other events on our Site (our “Services” provided via our Site for your “Event”). Your privacy is important to us. Because of this, we prefer to take a minimalistic approach to collecting information from you. We do not save any credit card information on our servers, and we do not sell your information or share it with anyone other than: (a) the sponsoring organization (sometimes referred to as the Event Owner) and the Event Director (collectively, the “Event Organization”) for the Events that you register for through RunSignup, and (b) as otherwise expressly described in this Privacy Policy. We also do not send any mass emails and we never share credit card information with the Event Organization.

Please note that the Event Organization administers and oversees the Event and can seek additional information and Content (defined in the “Information We Collect” section below) from you through the use of our Site or through a separate data collection method. The Event Organization also can control who may access the information and Content collected for their Event and posted or maintained on our Site and, in this regard, may provide certain individuals and third parties (such as the timer for your Event), and the public, with access to such information and Content. We do not control, and are not responsible for, the policies and practices of the Event Organization, or the conduct of other users or participants which the Event Organization gives access to our Site, with respect to their handling of your information and Content. For information about the Event Organization’s practices and policies, please contact them.

The Information We Collect

When you register for a race Event on RunSignup using any of our sites other than TicketSignup or GiveSignup you can register yourself or someone else as a user of our website, and/or signup for a race Event. On those Site pages, we will collect information about you including but not limited to: Name, Address, E-mail Address, Phone Number, Date of Birth (used for race categories only), and Gender (also used for race categories) (Collectively “Profile Information”) for those people who register as a user or sign up for a race Event on our Site. Your Profile Information is stored on a permanent profile on our Site that can be used by you to register for future race Events on RunSignup. We store this information to be able to better interact with you when you use our site, including providing support to you and to be able to keep track of Events you have signed up for and any related results. When completing your profile on RunSignup you can select a box, which will allow you to be shown as “anonymous” in public participant and race results published by RunSignup.

If you buy a ticket to an Event on our Site, using TicketSignup or GiveSignup (“Ticket Purchasers”) we may collect less information from you depending upon the need of the Event Organization to properly manage the Event. For instance, we may only ask for your name and email address to confirm your ticket purchase or the Event Organization may ask for additional information such as information for individual ticket holders if they need this information to properly manage the Event. Information about Ticket Purchasers is not shown in publicly available listings on the Site.

We will also store: (a) information collected by the Event Organization, which may include some or all of your Profile Information and/or additional information which the Event Organization chooses, in their discretion, to collect; and (b) the lists and reports of participants for races, which may include (at the election of the Event Organization) some or all of the information described in (a) above (collectively, the “Event Data”). In addition, we will store your ID and password (“login credentials”) that permits you to access your account on our Site. You should not share your login credentials with third parties.

We will collect credit card information from you at the time of the transaction for the purpose of completing transactions to register for Events. We will not store that credit card information on our servers or on the Site. The credit card information is sent directly, via secure means, to a trusted third party-operated payment service to complete a registration transaction. You can request to have your credit card information stored and only then do we store your credit card information with a trusted third party-operated online credit card vault storage company and not on our servers or on the Site. We confirm that these third parties have been certified as meeting high-level security standards as published by the Payment Card Industry Security Standards Council.

The Event that you participate in may collect and store on our Site your name, voice and images of you (also sometimes referred to as your likeness) in photographs, motion pictures, results, publications or any other print, videographic or electronic recording of the Event (collectively, “Content”). You agree and consent that: (x) we may store, use and display the Content on our Site in connection with the provision of our Services in support, and the accompanying promotion, of your Event; and (y) the Content may be used by the Event Organization for the sale of those images to participants in their Events and for the marketing and promotion of such Events which they may sponsor.

The Way We Use Information

We use the information you provide about yourself and others when registering for an Event only to complete the registration for that Event. We do not share this information with outside parties except for the Event Organization for your Event.

We use return email addresses to answer the emails we receive. Such addresses are not used for any other purpose, and are not shared with outside parties. We will not use your email address to market Events or other services directly to you and we will not distribute your personally identifiable information to anyone other than to the Event Organization for the Event that you register for on our Site and as otherwise described in this Privacy Policy.

In addition to the other uses described herein, we may use the information we collect from you in the following ways:

• To respond to your questions and requests;
• To allow us to provide customer support in connection with our Services;
• To process your transactions;
• To operate our Site and provide our Services in order to administer and facilitate your Event (for example, to facilitate your registration and event services, post results and provide Event information to you)
• Comply with laws, regulations, legal processes and law enforcement requirements;
• To optimize or improve our Services;
• To send out service announcements, such as if there are technical issues impacting the Service.
• To communicate with you about your account or transactions with us and send you information about the operation of our Site or changes to our policies; and
• To detect, investigate and prevent activities that may violate our policies or be illegal.

We will never use or share the personally identifiable information provided to us online in ways unrelated to the ones described in this Privacy Policy without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

It is important to note that the Event that you register for may use your personally identifiable information to contact you for the purpose of completing your registration, managing and operating the Event, marketing to you for other Events that they manage and for other purposes consistent with their policies and practices. Any marketing emails on behalf of an Event or directly from the Event Organization should provide you with an option for you to opt out of receiving future marketing emails. If you would like to opt out or would like other information about the use of your information by the Event Organization, please contact your Event Organization.

Sharing Your Information With Third Parties

We do not sell, trade, or otherwise transfer to outside parties your personal information, except to your Event Organization (as noted above, your Event Organization may elect to share such information with timers and others) and as otherwise described in this Privacy Policy. Without providing notice to you, we may disclose your personal information to website hosting partners, affiliates, service providers, contractors and other parties who assist or support us in: (i) operating our Site and providing our Services (including where we “outsource” the hosting of the Site to a trusted third party contractor); and (ii) conducting our business in connection with the provision of Services to you (such as payment processing and data storage), or in otherwise servicing you. Also, without providing notice to you, we may contract with trusted third parties to provide complementary products or services which are integrated or interfaced with our Site (for example, we may share your IP address with your Event Organizer which may, in turn, utilize a third party application to post information regarding a future Event on your browser via your IP address) and such third parties may require access to your personal information in order to effectively provide the complementary products or services to you. In all cases, the parties described above will be required to agree to only use your personal information for purposes of performing the tasks described above and to keep your personal information confidential under obligations similar to those in this Privacy Policy.

In addition to the above and without providing notice to you, in the event of a sale or other change of control of our company, the terms, rights and practices described in this Privacy Policy would be transferred to the new owner. We may provide your personal information to the purchaser so that you may continue the relationship or business with our products and us.

We may also release your personal information (without notice to you) when we believe release is appropriate to comply with the law, enforce our Site policies, or protect ours or others’ rights, property, or safety, including in the event that we utilize a trusted third party to assist our investigation into the fraudulent or other improper use of our Site.

Data Security

Our goal is to protect the personally identifiable information that you provide to us in the course of your use of our Services. We have put in place appropriate physical, administrative and technical procedures that are reasonably designed to safeguard and secure the information we collect online. Security safeguards utilized at applicable stages during the collection, transmission and storage of personally identifiable information include data encryption, firewalls, data use and access limitations and physical access controls. However, despite our diligent efforts, no commercial method of information transfer over the Internet or electronic data storage is 100% secure and we cannot guarantee such absolute security.

De-personalized Data

We may aggregate certain information we maintain with information about other individuals in a manner that does not disclose personal information specific to an individual and/or we may remove characteristics that would otherwise be personally identifying. In either case, we are de-personalizing the information. We shall be free to utilize all de-personalized information in any way (including providing such information to other parties for marketing, advertising or other uses) and, unless otherwise required by law, de-personalized information shall not be bound by the terms of this Privacy Policy. As always, RunSignup will comply with all applicable laws and governing regulations in the collection, use and disclosure of personally identifiable information.

Links to Third Party Sites

In an attempt to provide you with increased value, we may include third party links on our Site. These linked sites have separate and independent privacy policies. We do not control and, therefore, have no responsibility or liability for the content and practices of these linked sites. Nonetheless, we welcome any feedback about these linked sites (including if a specific link does not work).

Our Commitment to Children's Privacy

Our Site and Services are a general audience website and are not specifically directed for use by children under the age of 13. However, we recognize that children may be eligible to participate in Events listed on our site and protecting the privacy of the very young is important. For that reason, we do not knowingly allow anyone under the age of 18 to register for an Event or create a Profile on our Site. Only parents or guardians may register for an Event or create a Profile for children under the age of 18. As part of the registration process we ask the individual registering a participant for an Event to confirm they are the parent or guardian of any registrants under the age of 18 and that they have consented to the collection of information for registrants under the age of 13.

Please see the paragraphs titled “The Information We Collect” and “The Way We Use Information” to understand what information we collect and how it is used.

We will not intentionally communicate directly with children under the age of 13. When there is a need to communicate with children under the age of 13 for the acceptable purposes under this policy (for instance to confirm a race registration) we will use the email address of the parent, guardian or adult who has created the Profile or registered the child for a race. Additionally whenever a child’s name appears in a public place on our site (for instance with their race results) the name will be truncated to first initial and last name and will not be shown with other identifying information like their street address.

Additionally, the Event Organization may elect to take photos or videos of participants in their Events that may include children under the age of 13 who are participating in the Event. If so, we will inform the Event Organization that only parents, guardians or adults (and not any child under the age of 13) are authorized to upload such photos to our Site. Please check with your Event Organization if you have any questions regarding their policies or practices regarding this topic.

How You Can Access or Correct Your Information

If you have signed up for an event that required the creation of a profile, you can access all your Personal Information that we collect online and maintain it, update it or correct it by Editing Your Profile after signing in. We use this procedure to better safeguard your information. If you have any questions regarding your attempts to correct or update your information, please contact us at . You may not update your Profile with the Personal Information of another person to “transfer” your Profile or a registration to a Race.

Event Directors

Event owners who use our Services enter into an agreement with us under which they agree that they will not resell or use your personal information for any purposes other than those described in this Privacy Policy, which includes the facilitation and administration of your Event. By way of example, the Event owner may use your name in connection with the administration and support of the Event and to market and promote the Event as well as future events sponsored by such owner.

Use By Non-US Residents

The Site is operated in the United States under United States law. We do not intentionally offer goods and services to individuals outside of the United States. If you reside in another country, please be aware that any information you provide to us will be collected and stored in the United States or other countries that may have data privacy laws that are less protective than the laws where you reside.

Facebook Fundraisers Privacy Policy

The RunSignup Facebook Fundraisers integration allows fundraisers to sync their RunSignup fundraisers with Facebook Fundraisers. Once users have posted their RunSignup fundraisers to Facebook, they may accept donations to their fundraiser both on RunSignup and on Facebook, as well as share their fundraisers with their Facebook network.

Change to the Privacy Policy

This privacy policy is effective as of 03/07/2023. We reserve the right to update or change our policy at any time and you should check this Privacy Policy periodically for any change. Your continued use of the Site or the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgement of the modifications and your consent to abide and be bound by the modified Privacy Policy.

How to Contact Us

Should you have other questions or concerns about these privacy policies or would like to submit a request for information pursuant to the California Consumer Privacy Act of 2018, you should first view your profile on RunSignup, which is where we store all the data we have collected about you. If you still have a question, you can email us at . Include your name, address and phone number and make sure that you email us from the same email address that you have previously used with RunSignup. Also include the specific nature of your request for information.

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